Privacy Policy

What we collect

If you book a service (guest app). Your name, mobile number and date of birth, which is how we identify you and reach you during a service. Every request you make is stored with it: the service, the location, the times you checked in and out, the amount charged and the 5% GST on it. If you book on someone else’s behalf, we store the name and mobile number you give us for them.

If you rent a wheelchair or pram to use yourself, our team holds an original identity document at the counter until you return the equipment. We record that a document was taken and returned, and who on our team handled it. We do not photograph, scan or store the document or its number.

If you work for Wheelerz (team app). The record created when you were onboarded — name, mobile number, address, date of birth, emergency contact, blood group — and your attendance: the shifts you clocked in and out of, and the requests you handled.

If you pay in the app. Advance bookings are paid through PhonePe. You enter your UPI, card or wallet details on PhonePe’s own payment page, never in our app, and we never see or store them. What we keep is the payment reference PhonePe returns, the amount, and whether it succeeded. Balances at check-out can also be paid at the counter.

Notifications. If you allow notifications, the app registers a push token for your device so we can tell you when an attendant is allotted, when your request starts and ends, and when a bill is ready. The token identifies the device, not you personally, and is removed when you sign out or delete the account.

Approximate location (guest app only). If you allow it, the guest app asks your phone for its approximate location, once and only while the app is open, to work out which city you are in and open the Wheelerz mall there. We never ask for precise location. The comparison is made on your phone: your location is not sent to us, not stored, and not shared. If you decline, you can pick your mall from a list. The Wheelerz Team app does not ask for location. Neither app uses the camera, contacts, or advertising identifiers.

Why we hold it

To carry out the service you booked, to bill it correctly with GST, to reach you or your attendant while a request is running, and to keep the accounting and staff records a business is required to keep. We do not sell your information, and we do not use it for advertising or profiling.

Who can see it

Our own people, and only as far as their role reaches: an attendant sees the requests allotted to them, a supervisor sees their location, a city manager their city, and head office everything. Our hosting and database providers process the data on our behalf under their own contracts, and PhonePe processes payments under its own privacy policy. We disclose information otherwise only where the law requires it.

How long we keep it

Your account details for as long as you have an account. Invoices and the booking records behind them for as long as tax law requires them to be kept, which is longer — after an account is deleted these remain, with your name and number removed from them.

Deleting your account

In the guest app: Profile → Delete my account. Your name, mobile number, date of birth and saved contacts are erased immediately, along with any review you wrote and the people you had booked for. Paid bookings keep their GST invoice, because we are required to — but they no longer carry your name or number, and the account cannot be reopened. Booking again creates a new one.

You can also ask us to do it for you: request account deletion. A request still running has to be closed at the counter first — the team cannot bill a service for an account that no longer exists.

Staff records are not deleted on request. Somebody who leaves is deactivated, because their attendance and the requests they ran sit behind payroll already paid and reported.

Security

Traffic between the apps and our servers is encrypted in transit. Guests sign in with their mobile number and a password, staff with a PIN, and console accounts with an email address and a password; passwords are stored only as salted hashes. A signed-in session is kept on your device until you sign out, so you are not asked to sign in on every visit. Access inside the console is limited by level, and changes to records are written to an audit trail.

Children

The apps are for adults booking services. A child accompanying a guest — in a pram, for example — is part of the service, not an account holder; we hold no information about them.

Contact

Write to info@wheelerz.in for any question about this policy, to see what we hold about you, or to have something corrected.